Job Description

Job Title: Helpdesk/Call Coordinator - IT Hardware Services

Responsibilities:

- Receive and respond to customer inquiries and issues related to IT hardware

- Troubleshoot and resolve basic technical issues or escalate to senior technicians

- Coordinate with technical teams to resolve complex issues

- Manage ticket queues and update issue logs

- Provide excellent customer service and support

Skills:

- Basic knowledge of IT hardware and troubleshooting

- Excellent communication and problem-solving skills

- Strong analytical and technical skills

- Proficiency in ticketing systems and CRM software

- Ability to work under pressure and multitask

Experience:

- Minimum 1 year of experience in a helpdesk or call center role, preferably in IT hardware services

Job Type: Full-time

Pay: ?16,000.00 - ?22,000.00 per month

Work Location: In person

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