Job Description

Customer Service:

Answering incoming calls and responding to customer inquiries and complaints with patience and professionalism. Respond to e-mails, and company SMS Text Messaging System.

Information & Sales:

Providing accurate information about products, services, and company policies, and potentially upselling or processing orders.

Problem Solving:

Helping customers resolve issues, record complaints, perform background checks, and escalating complex problems to the appropriate team.

Data Management:

Using customer relationship management (CRM) systems to record customer interactions, update account information, and maintain accurate records.

Communication:

Communicating clearly and effectively with customers to build relationships and ensure a positive experience.

Teamwork:

Collaborating with other call center professionals to improve customer service and working towards company goals and KPIs.
Required Skills

Communication:

Strong command of the English language, verbal communication, and active listening skills are essential for effective customer interactions.

Problem-Solving:

The ability to analyze issues and find appropriate solutions efficiently.

Customer-Centric Approach:

A patient and empathetic attitude focused on meeting customer needs and ensuring satisfaction.

Technical Proficiency:

Familiarity with call center software, CRM systems, and other necessary tools.

Multitasking:

The capacity to manage multiple tasks, such as answering calls, looking up information, and updating systems simultaneously.
Types of Calls Handled

Inbound Calls:

Customers reaching out with questions, complaints, or to place orders.

Outbound Calls:

Agents contacting customers with service status updates.
Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits:

Flexible schedule
Application Question(s):

Do you have a stable and uninterrupted data connection?
Experience:

Call Center : 3 years (Preferred)
Language:

English (Required)
Shift availability:

Day Shift (Preferred) Night Shift (Preferred) * Overnight Shift (Preferred)