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We\xe2\x80\x99re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day \xe2\x80\x93 quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we\xe2\x80\x99re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title Call Centre Representative - English and Arabic
What does a successful Call Centre Representative - English and Arabic do at FISERV:
Manage UAE based client\xe2\x80\x99s merchants incoming calls & client communication through email
Need to be flexible for 24/7 support to merchants and also support on festive days for skeleton staffing
What will you do:
Would be taking incoming calls & reverting on email received from clients from job location. Supporting for back-office activity whenever required.
What experience and skills you need to have:
Previous experience in a Card Payment industry customer support role will be an advantage
Proficiency in written and spoken English and Arabic language preferably for any UAE client
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Graduate in any stream
What would be great to have:
Basic excel knowledge & Computer/Laptop proficiency
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour , religion , sex, sexual orientation , gender identity, national origin , disability , or status as a protector veteran .
Explore the possibilities of a career with Fiserv and Find your Forward with us !
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