Job Description

: Call Center Manager

Manage the complete call center setup, ensuring robust infrastructure, streamlined workflows, and adherence to operational best practices. Strategize and oversee inbound and outbound operations, ensuring seamless handling of customer inquiries, lead conversion, membership sales, and renewals. Design and execute data-driven campaigns for leads generated via Google My Business, social media, and promotional offers to achieve high conversion rates. Drive membership renewals through tailored strategies, including personalized follow-ups and discounts, to maximize retention and revenue. Manage the complete call center setup, ensuring robust infrastructure, streamlined workflows, and adherence to operational best practices. Lead onboarding and administration for new members Develop and implement comprehensive training programs to enhance team capabilities in customer engagement, sales techniques, and service excellence. Monitor and maintain quality control, conducting regular audits and assessments to ensure adherence to company standards and customer satisfaction. Create and oversee a framework for coordinating appointments generated by the contact center, ensuring effective communication with outlet staff. Support outlets with low sales by developing and executing targeted campaigns to drive footfalls and boost revenue. Utilize advanced Excel, macros, and analytical tools to track performance metrics, generate actionable insights, and optimize operations. Prepare detailed reports and dashboards for senior leadership, providing insights into sales trends, team performance, and customer feedback. Act as a strategic advisor to senior leadership, aligning contact center goals with organizational objectives and driving continuous improvement. Identify and implement process optimizations, tools, and technologies to enhance operational efficiency and scalability.
Desired Profile:

Postgraduate in Management (PGDM/MBA). Minimum 6-9 years of experience in contact center or sales operations, including leadership in inbound and outbound processes, training, and quality management. Proven expertise in call center setup, administration, and team management. Proficient in advanced Excel, macros, and data-driven decision-making. Strong leadership, communication, and strategic execution skills. Lifestyle clinic, retail ,fitness , beauty and wellness industry exposure will be added advantage
If you are interested share your Resume/CV to sapna.shah@meghaviwellness.com or 8712630738 - Sapna Shah

Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?45,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Rotational shift
Work Location: In person

Speak with the employer