to lead and manage our customer service operations. The ideal candidate will have at least
5 years of experience in team handling
and in a
senior position within a BPO/Call Centre environment
. You will be responsible for ensuring smooth daily operations, meeting performance targets, and maintaining high customer satisfaction levels.
Key Responsibilities:
Manage day-to-day operations of the call centre.
Lead, motivate, and monitor a team of call centre executives.
Ensure achievement of service targets and KPIs.
Train, mentor, and guide team members for performance improvement.
Handle escalated customer issues effectively and professionally.
Coordinate with management for operational strategies and workflow improvement.
Prepare and present performance reports to senior management.
Requirements:
Graduate/Postgraduate in any discipline.
Minimum 5-15 years of experience
in call centre operations, with at least 3 years in a leadership role.
Preferred experience in
Jewellery / Retail / Banking / Financial Services
industries.
Strong communication, leadership, and problem-solving skills.
Ability to work under pressure and achieve targets.
Proficiency in MS Office and call centre software/CRM tools.
Job Types: Full-time, Permanent
Pay: ₹20,460.28 - ₹35,108.47 per month
Experience:
Call center: 5 years (Required)
Work Location: In person
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