Lead and manage a team of Executives in a call center (Sales Voice) environment, with a focus on achieving business targets and KPIs.
Conduct daily team huddles to set objectives, track progress, and ensure sales quotas are consistently met.
Motivate, guide, and manage team members by allocating daily tasks, monitoring manpower requirements, and controlling attrition and shrinkage.
Provide regular feedback, identify knowledge gaps, and conduct coaching sessions to enhance team performance and productivity.
Manage performance monitoring, goal setting, and continuous development of sales representatives.
Analyze sales performance data, prepare reports, and forecast trends to support business growth and decision-making.
Preferably fluent in Telugu, Hindi & English with 5+ years of overall experience, including 2+ years as a Sales Team Leader in a call center sales (voice) process
Data Analysis & Process Improvement:
Analyze call center data and performance reports to identify trends and improvement opportunities.
Implement process enhancements and best practices to improve efficiency and customer experience.
Prepare and present regular performance and productivity reports to senior management.
How to Apply: Interested candidates share their updated resume at "jimsonatwork@gmail.com"
Preferred candidate profile
Minimum 5 years overall, including 2+ years as a Sales Team Leader in call center (voice outbound Customer Support & Sales) process.
BPO / Call Center / Inside Sales with strong exposure to sales-driven voice processes.
handling, sales coaching, performance monitoring, data analysis, and achieving sales targets.
leadership, ability to manage attrition & shrinkage; good English communication with
Telugu & Hindi language preferred
.
Result-oriented, motivational, and comfortable working in a fast-paced, target-driven environment.
Role:
Team Leader
Industry Type:
Medical Services / Hospital
Department:
Customer Success, Service & Operations
Employment Type:
Full Time, Permanent
Role Category:
Operations
Education: Any Graduate
How to Apply: Interested candidates share their updated resume at "jimsonatwork@gmail.com"
Job Type: Full-time
Pay: From ?25,000.00 per month
Work Location: In person
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