Job Description

Job description:

JOB RESPONSIBILITY:

1. Fixing appointments and enquiry visit conversion

2. Telephone etiquette with call quality adherence

3. First Call Resolution (FCR) of enquiry calls

4. Average wait time of patients during the call (Call holding)

5. Call transfer rate

6. Customer call frequency

7. Ensure all the calls are answered properly without getting missed out

8. Quality parameters followed as per SOP's

9. Feedback from the patients and their satisfaction

Contact HR -

8790426688 - Praveen HR

Job Type: Full-time

Benefits:

Health insurance

Life insurance

Provident Fund

Schedule:

Day shift

Morning shift

Rotational shift

Education:

Higher Secondary(12th Pass) (Preferred)

Language:

Tamil, English, Hindi, Telugu

Speak with the employer - 8790426688 -

PRAVEEN HR

Job Types: Full-time, Permanent, Fresher

Benefits:

Health insurance
Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹19,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person