Job Description

Job description:

Job description

1. Fixing appointments and enquiry visit conversion

2. Telephone etiquette with call quality adherence

3. First Call Resolution (FCR) of enquiry calls

4. Average wait time of patients during the call (Call holding)

5. Call transfer rate

6. Customer call frequency

7. Ensure all the calls are answered properly without getting missed out

8. Quality parameters followed as per SOP's

9. Feedback from the patients and their satisfaction

Looking for multilingual candidates who can speak Telugu/Malayalam/Kannada/Tamil/Hindi
Job Type: Full-time

Benefits:

Health insurance Life insurance
Schedule:

Day shift Morning shift Rotational shift
Education:

UG
Speak with the employer +91 7550288193

Job Types: Full-time, Permanent

Benefits:

Health insurance Provident Fund
Schedule:

Day shift Morning shift
Language:

English (Preferred)
Work Location: In person

Speak with the employer +91 7550288193

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person