Job Description

Job description:

Job Roles & Responsibility:

1. Fixing appointments and enquiry visit conversion

2. Telephone etiquette with call quality adherence

3. First Call Resolution (FCR) of enquiry calls

4. Average wait time of patients during the call (Call holding)

5. Call transfer rate

6. Customer call frequency

7. Ensure all the calls are answered properly without getting missed out

8. Quality parameters followed as per SOP's

9. Feedback from the patients and their satisfaction

Candidate should speak Malayalam, Tamil & English Fluently.

Looking for Immediate joiners. For Job Opportunities Contact HR @ 7550288193 / 8939534672

Job Type: Full-time

Benefits:

Health insurance

Life insurance

Provident Fund

Schedule:

Day shift

Education:

Telecalling: 1 year (Preferred)

Language:

Malayalam,Hindi, English (Preferred)

Speak with the employer +91 8939534672

Job Types: Permanent, Full-time, Fresher

Benefits:

Health insurance

Provident Fund

Schedule:

Day shift

Rotational shift

Supplemental Pay:

Yearly bonus

Education:

Higher Secondary(12th Pass) (Preferred)

Experience:

tele sales: 1 year (Preferred)

Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?15,000.00 per month

Language:

Hindi (Preferred)
Work Location: In person

Speak with the employer