Job Description

We are hiring a dedicated and customer-focused

Customer Care Executive

for our inbound process. The ideal candidate should have excellent communication skills, strong customer-handling abilities, and basic technical proficiency to manage day-to-day call center tasks. The role involves addressing customer inquiries, providing accurate information, and ensuring a smooth and professional service experience.

Key Responsibilities:

Handle inbound calls and respond to customer queries in a polite and professional manner Provide accurate information, resolve concerns, and ensure high customer satisfaction Record customer details, issues, and resolutions in MS Office tools Maintain call logs, data entries, and daily reports using MS Excel Follow company SOPs and ensure compliance with quality standards Coordinate with internal departments for quick issue resolution when required Maintain a positive, service-oriented approach at all times

Required Skills & Qualifications:

Must be fluent in

Hindi and Punjabi

(local language proficiency is mandatory) Strong communication and customer service skills Basic proficiency in

MS Office

(Word, PowerPoint) and

MS Excel

(data entry, formatting, basic formulas) Ability to handle calls professionally and patiently Minimum 0-2 years of experience preferred (freshers may also apply) Good listening skills and problem-solving ability Ability to work in a fast-paced environment

Additional Requirements:

Local candidates preferred for smoother communication Must be punctual, disciplined, and dedicated toward customer service excellence
Job Type: Full-time

Pay: ₹11,331.51 - ₹32,748.14 per month

Work Location: In person