Job Description

ob Summary:

A Call Centre Executive is responsible for handling inbound and/or outbound calls, addressing customer queries, resolving complaints, providing product or service information, and ensuring a high level of customer satisfaction.

Key Responsibilities

Handle incoming and outgoing customer calls professionally Respond to customer inquiries via phone, email, or chat Resolve customer complaints and issues efficiently Provide accurate information about products, services, or policies Maintain and update customer records in CRM systems Follow call scripts, quality standards, and company guidelines Escalate complex issues to senior support or supervisors when required Meet performance targets such as call handling time, resolution rate, and customer satisfaction
Job Type: Fresher

Pay: ?12,500.00 - ?15,000.00 per month

Benefits:

Provident Fund
Work Location: In person