Job Description

Job Responsibiliteis:

- Handle inbound and outbound calls to assist customers with their inquiries regarding 2-wheeler models, features, pricing, and availability.

- Provide information about ongoing promotions, financing options, and after-sales services.

- Schedule appointments for test drives and showroom visits.

- Address customer concerns and complaints in a professional and courteous manner.

- Maintain detailed records of customer interactions and transactions in the CRM system.

- Follow up with potential leads to convert inquiries into sales.

- Collaborate with the sales team to ensure seamless customer experiences.

- Stay updated on the latest products, services, and industry trends.

Requirements:

- High school diploma or equivalent; a degree in a related field is a plus.

- Proven experience as a call center representative or similar customer service role.

- Excellent communication and interpersonal skills.

- Ability to handle stressful situations calmly and effectively.

- Strong problem-solving skills and attention to detail.

- Proficient in using CRM software and other relevant tools.

- Ability to work on Saturdays

Preferred Qualifications:

- Knowledge of 2-wheelers and the automotive industry.

- Multilingual abilities - Bengali, Nepali, Hindi, English

- Previous experience in sales or telemarketing.

Interested candidates are invited to send their resume with the subject line "Call Centre Executive Application - Jalpaiguri Bajaj"

Job Type: Full-time

Pay: From ?8,000.00 per month

Benefits:

Provident Fund
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

Technical support: 1 year (Preferred) tele sales: 1 year (Required) total work: 1 year (Required)
Language:

Hindi, Bengali (Required)
Work Location: In person