Job Description

Epoch Elder Care was founded in 2012, as a home care provider to meet the growing needs for elderly care and services in India. Epoch Elder Care focused on companion care, psychological support & home management. Epoch offered services in Delhi-NCR, Mumbai and Pune to over 400 seniors.

Designation

- Customer Support Executive

Location

- Gurugram

Role and Responsibilities

-

Manage incoming calls via the IVR system for efficient routing.
Ensure timely and accurate transfer of calls to appropriate departments.
Respond to customer inquiries professionally and courteously.
Provide accurate and timely resolutions to customer queries.
Accurately log and update customer information, leads, and interaction details in the CRM system.
Maintain up-to-date and accessible customer records.
Confirm appointments with customers proactively.
Address last-minute queries to ensure customer satisfaction.
Manage and confirm viewing appointments.
Communicate necessary details to customers and team members efficiently.
Send personalized introduction messages to clients to ensure a positive onboarding experience.
Required Skills:

Writing Skills: Should have good writing skills and can formulate drafts for clients. Communication and people skills: Ability to communicate in a clear succinct manner internally within the organization, and externally with clients, as required Computer skills: Ability to create and maintain sales records and reports. Comfortable with Word, Excel, PowerPoint. Working days: 6 working days with 1 day off, which will be during the week. Shifts (subject to change) : Shift hours will be between 2pm-10pm Mandatory Language Fluency: English and Hindi

Qualifications

- Graduation/Post Graduation - degree in any stream

Experience

- Minimum 2 years of experience in Customer Support

Job Types: Full-time, Permanent

Pay: ?10,030.41 - ?34,136.44 per month

Benefits:

Paid sick time
Schedule:

Rotational shift
Supplemental Pay:

Performance bonus Yearly bonus
Application Question(s):

What is your Current CT C? (Mention your annual CTC) What is your Expected CT C? (Mention your annual CTC Expectations) What is your Notice Period (Mention number of days) How many years of experience do you have ? Are you fine with the rotational shifts ? Have you gone through JD before applying ?
Work Location: In person

Expected Start Date: 29/05/2025