1. Call Centre Management: Managing day-to-day operations of the call centre, Calling patient & potential clients, Patient appointment scheduling, Call volume monitoring, Call queue management, Lead capturing etc.
2. Patient Interaction.
3. Quality Assurance.
4. Data Entry.
5. Call routing.
6. Complaint Resolution.
7. System Management.
8. SEO Optimisation.
9. Social Media Marketing.
10. Paid Advertising.
11. Analytics and Reporting.
Qualification: 10+2.
Preference shall be given to candidate with three or more years of experience as a call centre executive for a multispeciality hospital. Candidate with valid ANM certificate and having excellent communication skill may apply.