Job Description

Handle

inbound calls

and provide accurate information about MICA's products and services. Make

outbound calls

for reminders, feedback collection, and customer follow-ups. Maintain

professional and empathetic communication

in Malayalam at all times. Record customer information and call outcomes accurately in the CRM system. Coordinate with internal departments to resolve escalated issues promptly. Achieve targets for

call handling, customer satisfaction, and quality standards

. Contact customers via phone, SMS, and email to recover

pending payments

. Explain

outstanding balances, payment terms, and settlement options

politely. Negotiate and arrange

feasible payment schedules

and ensure timely adherence. Update payment records accurately in the collection management system. Coordinate with the finance and customer support teams to resolve disputes. Escalate

high-risk or unresolved cases

to the Collection Supervisor. Achieve monthly and quarterly

collection targets

consistently.
Job Types: Full-time, Fresher

Work Location: In person

Speak with the employer

+91 9061130033