Job Description

Job Title:

Call Centre Associate

Location:

IBIS Academy, Thrissur (Corporate Office)

Department:

Admissions / Sales Support

Employment Type:

Full-Time

Job Summary

IBIS Academy is looking for an energetic and goal-oriented

Call Centre Associate

to manage inbound and outbound calls, guide prospective students, and support the admissions process. The role demands strong communication skills, follow-up discipline, and a result-driven mindset.

Key Responsibilities

Make outbound calls to prospective students and handle inbound enquiries professionally Provide accurate information about courses, fees, eligibility, scholarships, and admissions process Convert leads into campus visits, counselling sessions, and confirmed admissions Maintain and update lead data in the CRM system regularly Follow up on pending leads as per call schedule and priority Achieve daily call targets, connection ratios, and admission goals Coordinate with Academic Coordinators and Admin team for smooth admission closure Ensure high standards of call quality, etiquette, and compliance Submit daily and weekly call and performance reports

Required Skills & Qualifications

Minimum qualification: Plus Two / Any Degree Excellent communication skills in

English & Malayalam

Basic computer knowledge (CRM, MS Excel, email) Ability to handle pressure and work with targets Strong convincing, negotiation, and follow-up skills Customer-focused attitude with professional phone etiquette

Experience

Freshers can apply 0-2 years of experience in call centre / tele-calling / admissions / sales preferred
Job Types: Full-time, Permanent, Fresher

Pay: ?10,257.57 - ?20,000.00 per month

Work Location: In person