Call Centre Agent

Year    WB, IN, India

Job Description

Job Summary:



Responsible for handling inbound and outbound calls related to customer inquiries, lead management, campaign feedback, and service-related support

Key Responsibilities:



Handle inbound calls from dealers, influencers, and consumers Make outbound follow-up calls for pending leads, verifications, or campaign feedback Accurately log each interaction in CRM or lead management system Assign or escalate leads to appropriate sales or service teams Provide information on product benefits, schemes, or current campaigns Ensure timely follow-up on leads until closure or handover Maintain call quality standards and meet daily call/lead targets Prepare and share daily reports or call summaries as per SOP Respond to WhatsApp, chat, or email inquiries if required Collect feedback and complaints and escalate unresolved issues

Skill Requirements:



Strong communication skills in English, Hindi and Bengali Basic computer skills (MS Excel, ZOHO CRM navigation) Ability to handle pressure and meet timelines Prior experience in customer support or telesales preferred

Location:



Office premises or remote (as per project requirement)

Job Types: Full-time, Contractual / Temporary
Contract length: 12 months

Pay: ?15,000.00 - ?25,000.00 per month

Schedule:

Monday to Friday Weekend availability
Work Location: In person

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Job Detail

  • Job Id
    JD3834951
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    WB, IN, India
  • Education
    Not mentioned
  • Experience
    Year