Job Description

The

Call Centre Executive

is responsible for handling inbound and/or outbound calls, assisting customers with inquiries, resolving issues, and providing accurate information about products or services while ensuring customer satisfaction.

Key Responsibilities:

Answer incoming calls and respond to customer queries professionally Make outbound calls for follow-ups, feedback, or sales (if required) Resolve customer complaints and escalate issues when necessary Maintain accurate records of customer interactions Provide information about products, services, or policies Meet performance targets such as call quality, response time, and customer satisfaction Follow company procedures and communication guidelines

Required Skills & Qualifications:

Good verbal communication skills Basic computer knowledge Ability to handle customers patiently and politely Problem-solving and active listening skills Ability to work in shifts (if applicable) Minimum qualification: High school / equivalent (can vary by company)

Preferred Skills:

Prior call centre or customer service experience Knowledge of CRM systems Multilingual skills (if required)
Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

Cell phone reimbursement Leave encashment Provident Fund
Work Location: In person