Job Description

Key Responsibilities

Receive inbound customer calls and respond to inquiries concerning products or services. Make outbound calls for follow-ups, sales, promotions, or customer satisfaction surveys. Resolve customer complaints or escalate when necessary. Record details of customer interactions and transactions: record complaints, details of inquiries, method of resolution, and follow-ups. Achieve or exceed service quality and performance metrics (e.g. call handling time, first call resolution, customer satisfaction score). Maintain up-to-date knowledge of company offerings, policies, and procedures. Coordinate with other departments (e.g. technical support, billing) to ensure customer issues are resolved. Adhere to company call scripts, policies, and guidelines. Provide feedback to management about recurring customer issues or process improvements.
Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person