Job Description

Position: Call Center Telesales Agent

Department: Customer Service Reports

To: Call Center Manager/Telesales Team Lead

Location: VQualify.com / Ramdev Plaza, Mira Road Position

Overview: The Call Center Telesales Agent is responsible for driving online 2w / 3w / 4w loan product sales through proactive selling techniques and exemplary customer service. This role requires strong communication skills, sales acumen, and the ability to handle customer queries effectively.

Key Responsibilities:

Sales & Lead Generation: ? Make outbound calls to potential customers who have dropped leads on digital channels to promote auto loan products and services. ? Understand customer needs and recommend suitable products/services. ? Help customers take online loan journeys and get loan sanction letters. ? Achieve and exceed monthly sales targets.

Customer Service & Management: ? Handle customer inquiries, providing appropriate solutions and alternatives within the time limits. ? Process customer orders, ensuring all information is accurate. ? Keep records of customer interactions, transactions, comments, and complaints.

Product Knowledge: ? Stay up-to-date with loan products features, benefits, pricing, Rate of interest, EMI, Tenure and other promotional offers. ? Educate customers about the features and benefits of products and services.

Team Collaboration: ? Work closely with team members to ensure consistent high-quality service and to share best practices. ? Attend team meetings and training sessions.

Data Management: ? Maintain accurate records of calls made and specify the outcome on each call. ? Update customer records in the company's database as required.

Compliance: ? Adhere to all company policies, procedures, and ethical standards. ? Ensure compliance with data protection regulations.

Qualifications & Skills:

? High school diploma or equivalent; college degree preferred.

? Previous telesales experience, preferably in an auto loan / vehicle insurance call centre environment.

? Strong communication skills, both verbal and written.

? Proficient in computer skills, including CRM software and MS Office.

? Ability to handle stressful situations and remain calm under pressure.

? Exceptional negotiation and persuasion skills.

? Excellent active listening, problem-solving, and organisational skills.

? Fluency in English, Hindi & Marathi

Job Type: Full-time

Pay: ?10,000.00 - ?20,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Supplemental Pay:

Overtime pay
Work Location: In person

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