Call Center Team Lead
Job Description
Job Profile Call Centre Team Lead Total Work Ex needed 3-5 Years Job Location Noida Salary Slab 35K 45K / PM Responsibilities Manage the daily running of the call center & proper resource planning (staff / software etc.) Applying strategies to meet performance targets for sales and call quality Liaise with supervisors, team leaders, operatives and third parties to gather information and resolve issues Monitor random calls to improve quality, minimize errors and track operative performance Review the performance of staff, identify training needs and plan training sessions Record statistics, user rates and the performance levels of the center &prepare reports on these statistics, rates and performance levels Requirements And Skills Educational qualification Graduation or equivalent Good exposure to outbound tele-calling at TL level Excellent communication skills, both written and verbal Strong interpersonal skills to be able to deal with people at all levels Analytical skills to interpret data and trends A go-getter person with positive attitude A strong customer focus and excellent telephone manner Ability to motivate and develop staff & work in team
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Job Detail
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Job IdJD3251523
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNoida, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear