Job Description

Answering Customer Calls:

Handling both inbound and outbound calls related to customer inquiries, orders, and issues.

Providing Information:

Offering accurate and helpful information about products, services, and company policies.

Resolving Issues:

Troubleshooting customer problems, addressing complaints, and finding solutions to ensure customer satisfaction.

Processing Orders:

Assisting customers with placing orders, managing returns, and handling related transactions.

Maintaining Records:

Documenting customer interactions, updating information in CRM systems, and ensuring accurate records.

Meeting Performance Targets:

Achieving goals related to call handling time, resolution rates, and customer satisfaction.

Following Company Procedures:

Adhering to established guidelines for call handling, data security, and customer service protocols.

Identifying Opportunities:

Recognizing potential sales leads, upsell opportunities, and areas for service improvement.

Age limit:20 to 30.

Job Types: Full-time, Permanent, Fresher

Pay: ?9,297.30 - ?32,293.97 per month

Language:

Hindi (Preferred)
Work Location: In person

Speak with the employer

+91 8056081581