Job Description

The Call Center Executive is responsible for handling inbound and outbound calls, addressing customer or patient queries, scheduling appointments, and providing accurate information while maintaining a high level of professionalism and service quality.

Key Responsibilities

Handle incoming and outgoing calls in a courteous and professional manner Respond to patient/customer inquiries regarding services, appointments, and billing Schedule, reschedule, and confirm appointments Maintain accurate call records and customer data in the system Follow call center scripts, SOPs, and quality standards Coordinate with hospital departments for query resolution Escalate unresolved issues to supervisors when required Achieve daily/weekly call and service targets Ensure patient confidentiality and data privacy

Qualifications

Any Graduate Basic computer knowledge (MS Office, CRM systems) Good command of English and local language (Malayalam/Hindi preferred)

Experience

Fresher or 0-3 years

of experience in a call center or customer service role preferred Healthcare call center experience is an added advantage

Skills & Competencies

Excellent communication and interpersonal skills Active listening and problem-solving ability Customer-focused attitude Ability to work under pressure and meet targets Team player with a positive approach
Job Types: Full-time, Permanent

Pay: ?10,257.57 - ?15,000.00 per month

Benefits:

Cell phone reimbursement Food provided
Work Location: In person