Call Center Operator
Year Gurgaon, Haryana, India
Job Description
:
JOB DESCRIPTION
Position & Grade
CRE (Regional Language specialist in - English, Hindi, Kannada, Tamil, Telugu, Bengali, Gujrati )
Experience Required
At least 2 years + with 1 year minimum in Outbound Process
Location
Gurgaon
Reporting to
Team Leader
Job Purpose:
Calling fresh leads & follow up clients and make sure the desired number of visits of the client to our clinic with complete coordination with clinical or field team on daily/ weekly & Monthly basis.
Job Specification:
- Daily calling on Dialer and Manual & predictive calling which will be around 150dialed minimum & 80 connected minimum in a day.
- Make calls to clients both Fresh and Follow ups to convince them for hearing check-up & hearing aid trial with accurate, valid and complete information.
- Daily and timely reporting.
- Maintaining client information in excel and CRM.
- Daily coordination with our clinical and field team to ensure the work is completed on time.
- Contribute to team effort by accomplishing result by achieving Daily/Monthly target. Targets keeps on varying month on month.
Minimum Educational Qualification: Bachelors,
Work Experience of min. 2 years in the same field of Tele sales (Inbound + Out bound) with minimum 1 year of Outbound.
Skill Set Requirements:
- Persuasive Speaking Skills, Tone/Pitch should be polite.
- Patience & Effective Listening Ability
- Phone Skills / Etiquettes, Attentiveness
- Be Empathetic. Willingness to understand and resolving or addressing customers queries (problem solving skills),
- Sales Oriented with a focus on Customer Service
- Should not sound overly aggressive while speaking.
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Job Detail
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Job IdJD2954593
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGurgaon, Haryana, India
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EducationNot mentioned
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ExperienceYear