Job Description

Hiring for Aviation Industry

Minimum Education Graduate

Work Experience 13 years - 20 Years

Age Range 35 years - 48 Years

Gender Male / Female

Industry Exposure Required

Hands on expr in domestic out-bound sales process

Experience in Outbound call centre sales process - 6 - 8 yrs. Min

number of agents handled : 200+

Functional Reporting Head Sales & Call Center

Administrative Reporting Head Sales & Call Center

IT Knowledge- MS Office

Working Days & Time-Monday to Saturday

Time 10 to 7

-

To look after 700 seats outbound call centre operations and deliver high productivity
through controlling, monitoring, analyzing & reviewing system.

Determines call center operational strategies by conducting needs assessments,
performance reviews, capacity planning, and cost/benefit analyses; defining user

requirements; establishing technical specifications, and production, productivity, quality, and

customer-service standards; contributing information and analysis to organizational strategic

plans and reviews.

Develops call center systems by developing customer interaction and voice response
systems, and voice networks; designing user interfaces; developing and executing user

acceptance test plans; planning and controlling implementations.

Maintains and improves call center operations by monitoring system performance;
identifying and resolving problems; preparing and completing action plans; completing

system audits and analyses; managing system and process improvement and quality

assurance programs; installing upgrades.

Accomplishes call center human resource objectives by recruiting, selecting, orienting,
training, assigning, coaching, counseling, and disciplining employees; administering scheduling

systems; communicating job expectations; planning, monitoring, appraising, and reviewing job

contributions; planning and reviewing compensation actions; enforcing policies and

procedures.

Prepares call center performance reports by collecting, analyzing, and summarizing data and Trends
Niharika

7709369078

Job Types: Full-time, Permanent

Pay: ?100,000.00 - ?125,000.00 per month

Schedule:

Day shift
Work Location: In person