Job Description

Job Title: Call Center Manager (UK Time Zone - Dental Company)

Company: Imperial Dental Group
Location: Hyderabad, India (Work from Office)
Job Type: Full-time
Industry: Dental / Healthcare
Work Schedule: 6 days a week, UK time zone
Salary: ?60,000 per month

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About Us

Imperial Dental Group is a UK-based dental company known for delivering exceptional patient care through a network of clinics. To maintain that high standard, we rely on a strong support system -- and that includes a high-performing call center team.

We are now hiring a Call Center Manager to lead our Hyderabad-based team. This is a full-time, on-site role aligned with UK business hours, responsible for overseeing day-to-day operations, ensuring team performance, and upholding excellent patient service.

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Key Responsibilities

Manage and supervise the daily operations of the call center team Monitor call quality, team productivity, and service standards Handle escalated calls and patient concerns professionally Train, coach, and support new and existing team members Create shift schedules and ensure proper coverage at all times Track KPIs and prepare performance reports for UK leadership Ensure scripts, procedures, and communication meet brand standards Liaise with UK-based managers and dental practices for updates and coordination Implement improvements in workflows to boost efficiency and patient satisfaction Conduct regular team meetings and feedback sessions
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Requirements

3+ years of experience in a call center environment, with at least 1 year in a team lead or managerial role Strong leadership, coaching, and team management skills Excellent verbal and written English Ability to work full-time on UK time zone(approx. 1:30 PM - 10:30 PM IST) Clear, confident communication style with a customer-first mindset Comfortable handling metrics, call data, and reporting Professional, calm, and solution-oriented under pressure Strong organizational and time-management skills Proficiency in using CRM/call management tools and Microsoft Office
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Nice to Have

Experience in healthcare, dental, or UK-based customer service roles Familiarity with UK accents and patient expectations Background in training or onboarding new agents
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Job Details

Location:Hyderabad, India (on-site role) Working Hours:UK time zone (approx. 9 AM - 6 PM GMT / 1:30 PM - 10:30 PM IST) Working Days:6 days a week (Monday to Saturday) Salary:?60,000 per month
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Why Join Imperial Dental Group?

Lead a growing team for a well-established UK dental company Gain international exposure in healthcare support operations Be part of a professional, supportive, and growth-driven environment Long-term role with clear performance expectations and advancement potential
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How to Apply

If you're a strong communicator with a proven track record in team leadership and customer service, we want to hear from you. Apply now with your updated CV and a brief cover letter outlining your experience and why you're the right fit for this role.

Job Type: Full-time

Pay: ₹55,000.00 - ₹60,000.00 per month

Work Location: In person