Job Description

A Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring customer interactions are handled efficiently and effectively while achieving business targets.

Manage, mentor, and motivate call center staff including Team Leaders and Agents Conduct regular performance reviews and provide coaching for improvement Ensure adequate staffing, shift planning, and attendance adherence Monitor call center performance metrics Ensure compliance with organizational policies and operational standards Coordinate with other departments to resolve customer issues quickly Track performance using CRM and reporting tools Prepare daily/weekly/monthly reports on productivity and target achievements Identify gaps through data analysis and introduce improvement strategies Achieve call center KPIs and business goals Plan and execute sales/service campaigns Drive initiatives for higher lead conversion and operational excellence
Job Types: Full-time, Permanent

Pay: From ?20,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Education:

Bachelor's (Required)
Language:

English, malayalam (Required)
Work Location: In person