motivated and detail-oriented Call Center Executive
to join our dynamic healthcare team. The ideal candidate will have excellent communication skills, prior experience in an international voice process, and a passion for providing outstanding support to clients and internal teams.
Key Responsibilities
Handle large volumes of
inbound and outbound calls
with efficiency and professionalism.
Understand client requirements and provide accurate, timely responses.
Maintain a courteous, helpful attitude to ensure a
positive client experience
.
Route calls
to relevant departments and escalate issues as needed.
Document call details
as per SOPs and follow up when necessary.
Monitor and respond to
emails
in a timely and professional manner.
Coordinate and communicate effectively with internal teams.
Work across
multiple internal software platforms
to manage tasks.
Identify and escalate
priority or technical issues
to relevant teams.
Maintain adaptability in a
fast-paced and evolving environment
.
Requirements & Qualifications
Excellent
verbal and written communication skills
in English.
1-5 years of experience in a
voice-based customer service role
(International process preferred).
Strong
listening skills
and a high attention to detail.
Basic proficiency in
MS Office
and IT tools.
Ability to work independently and collaboratively.
Customer-first mindset
with a high level of professionalism.
Willingness to work in
rotational shifts, including weekends and night shifts
.
Background in
Home Science
is an added advantage.
Familiarity with
customer service principles
and basic
IT issue handling
.
To Apply:
Send your CV to Dhanush.h@telradsol.com
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