Job Description

Your interested share me your updated resume to give contact Number 9985101943

work location : KPHB near rythu bazar, Manjeera Majestic Commercial Block

Handle customer communication:

Respond to inbound calls and other communications like emails and chats from customers.

Resolve issues:

Troubleshoot problems, provide step-by-step guidance, and answer customer questions.

Manage customer information:

Maintain accurate and up-to-date customer records in the CRM system.

Provide product information:

Assist customers with their orders and provide details about products or services.

Escalate complex issues:

If an issue cannot be resolved, escalate it to a supervisor or the appropriate department.

Gather feedback:

Collect customer feedback through surveys or direct conversation to help improve services.

Promote sales:

Inform customers about deals, promotions, or upcoming offers.
Additional responsibilities

Maintain a positive rapport:

Build and maintain positive relationships with customers.

Collaborate with teams:

Work with other departments to ensure smooth operations and timely issue resolution.

Generate reports:

Create reports on customer satisfaction and other relevant metrics for management.

Follow procedures:

Adhere to company policies, data privacy rules, and industry regulations.

Required skills and qualifications

1) Pursuing students and trainee's not eligible

2) 6 months to 2 years of experience in call center operations and customer services.

3) Call Centre experience in hospital is added advantage.

4) Team management experience

5) Strong active-listening and verbal-communication skills

6) Proficiency in problem-solving

7) Compensation: Rs. 13,000/- to Rs.20,000/- salary plus attractive Incentives.

Refer Friends and who are looking for job share me your updated resume to give

Contact Number 9985101943

Regards

Supriya HR

Job Type: Full-time

Pay: ₹14,000.00 - ₹20,000.00 per month

Work Location: In person