Job Description

Job Summary:

We are looking for a customer-focused and energetic

Call Center Executive

to handle incoming and outgoing calls for our mobile and digital products store. The role involves assisting customers with inquiries, resolving issues, promoting products, and ensuring an excellent service experience.

Language Known

:

English Hindi Bengali Assamese

Key Responsibilities:

Handle inbound and outbound customer calls related to mobile devices, accessories, and digital products Provide accurate information about product features, pricing, and offers Assist customers with order status, returns, warranties, and complaints Upsell or cross-sell mobile and digital products during customer interactions Maintain customer records and update CRM systems Follow up with potential leads or unresolved issues Meet daily/weekly call targets and maintain service quality

Requirements:

12th Pass or Graduate in any stream Good communication skills in Hindi, English, and/or local language Basic understanding of smartphones, gadgets, and digital products Experience in a call center or customer service is a plus Familiarity with CRM tools and computer systems preferred Ability to multitask, stay calm under pressure, and resolve issues efficiently
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Language:

Assamese (Required)
Work Location: In person

Speak with the employer

+91 6000296880