Job Description

Job Title:

Call Center Executive

Location:

Shalby Hospitals - Vapi

Department:

Customer Care / Front Office

Reports To:

Call Center Supervisor / Unit Head

Job Purpose:

To handle inbound and outbound calls professionally, assist patients with appointment booking, service information, and resolve queries, ensuring excellent customer service and patient satisfaction.

Key Responsibilities:

Attend inbound/outbound calls and respond to patient queries. Assist in scheduling appointments and providing hospital service information. Handle patient complaints/escalations politely and efficiently. Maintain records of calls, patient details, and follow-ups. Coordinate with internal departments for smooth communication. Achieve daily/weekly call handling targets and quality benchmarks.

Key Skills & Competencies:

Excellent communication skills in English, Hindi, and Gujarati (preferred). Good listening, problem-solving, and interpersonal skills. Basic computer knowledge (MS Office, data entry). Patient-centric and service-oriented approach.

Qualifications & Experience:

Any Graduate. 1-3 years of experience in call center/customer care (healthcare preferred). Freshers with good communication skills may also be considered. Male/Female candidates can apply.
Job Type: Full-time

Pay: Up to ₹25,000.00 per month

Work Location: In person