A Call Center Executive is responsible for handling inbound and/or outbound customer calls to provide support, resolve issues, and ensure customer satisfaction. This role involves excellent communication skills, patience, and a customer-centric attitude to effectively manage a high volume of calls and inquiries.
Key Responsibilities:
Handle inbound and/or outbound calls professionally and efficiently.
Respond to customer inquiries, complaints, and issues with appropriate solutions.
Provide accurate information about products, services, and company policies.
Maintain detailed and clear records of customer interactions in the CRM system.
Escalate unresolved issues to the appropriate departments or supervisors.
Meet or exceed individual and team performance targets (e.g., call handling time, resolution rate).
Stay updated with product knowledge, processes, and company updates.
Follow communication scripts and standard operating procedures.
Ensure a positive customer experience in every interaction.
Required Skills & Qualifications:
High school diploma or equivalent (Bachelor's degree is a plus).
Proven experience in a call center or customer service role preferred.
Excellent verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively.
Basic computer proficiency and familiarity with CRM tools.
Strong problem-solving and conflict-resolution skills.
Patience, empathy, and a professional tone.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹16,000.00 per month
Benefits:
Paid sick time
Provident Fund
Work Location: In person
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