Job Description

Key Responsibilities:

Handle inbound and outbound calls professionally and efficiently.

Provide accurate information about Vibes Health Care services.

Resolve customer queries, complaints, and requests in a timely manner.

Maintain customer records and document interactions accurately.

Upsell and cross-sell products/services where appropriate.

Meet daily/weekly/monthly targets related to call handling and customer satisfaction.

Collaborate with team members and management to improve processes.

Required Skills & Qualifications:

Education: [High School Diploma / Graduate / Any relevant qualification]

Strong verbal and written communication skills.

Good problem-solving and multitasking abilities.

Basic knowledge of MS Office and computer applications.

Ability to handle difficult situations with professionalism and patience.

Previous call center or customer service experience is a plus.

Preferred Skills:

Knowledge of healthcare-related services is an advantage.

Proficiency in multiple languages is a plus.

Familiarity with CRM systems and call center software.

What We Offer:

Competitive salary and performance-based incentives.

Professional training and career growth opportunities.

Supportive and dynamic work environment.

Job Type: Full-time

Pay: ?18,000.00 - ?28,000.00 per month

Schedule:

Day shift
Language:

Hindi, English, karnataka, Bengali (Required)
Work Location: In person