Job Description

Job Title:

Call Centre (Mandarin/Chinese speaking)

Location:

Madurai Office

(Full-time, Work from Office)

Company:

EOX GLOBAL TECH PVT LTD

Employment Type:

Full-time / Part-time

Job Summary:

We provide services to innovative online platform connecting parents, students, and tutors in South East Asia/Asia. We are seeking a

Call Centre Team

to

mediate

between parents, students, and tutors, ensuring seamless communication and coordination. The ideal candidate will be fluent in

English

and

Mandarin/Chinese

have strong

customer service skills

, and be

tech-savvy

to manage the platform's admin panel. This role requires

leadership qualities

, as the candidate will be expected to manage a team as the business grows.

Key Responsibilities:

Communication & Coordination:

Serve as the

primary point of contact

for parents, students, and tutors. Manage tutor bookings, schedule classes, and address queries via

phone, WhatsApp, and email

. Ensure

smooth and professional

communication between all parties. Provide translation service from Chinese to English to other call centre members

Tutor & Student Management:

Handle tutors from

Level 1 to University level

across various subjects. Communicate in Mandarin /Chinese to parents and also provide translation to counterparts. Guide tutors on platform usage and

support them with administrative processes

. Assist in

tutor onboarding, verification, and scheduling

.

Customer Support & Issue Resolution:

Address

inquiries, complaints, and concerns

professionally and efficiently. Maintain a

high standard of customer service

by ensuring clear and empathetic communication. Mediate

conflicts or misunderstandings

between tutors and parents/students.

Administrative & Platform Management:

Adapt to and use the

admin panel

of the tution platform for daily operations. Maintain accurate records of all communications and tutor-student interactions. Regularly update schedules and ensure

data accuracy

in the system.

Requirements:

Fluent in Mandarin/Chinese & English

(Strong verbal and written communication).

Strong computer skills

- ability to learn and operate an

admin panel

.

Excellent phone, WhatsApp, and email etiquette.

Problem-solving and conflict resolution skills.

Multitasking & adaptability

- willing to take on different responsibilities in a startup environment.

Leadership qualities

- ability to manage a team as the business scales.

Must follow the Holiday calendar of the assigned country

Previous experience in a call centre, customer service, or education-related role

is a plus.

Work Environment:

Office-based role in Madurai.

9.30am to 5.30pm

Casual Leave entitlement

Working days and holidays will be accorded as client requirements

Career growth opportunities as the company expands. Part Time: 12k To 15k (1.30 pm To 5.30 pm)
Job Types: Full-time, Part-time

Pay: ?20,000.00 - ?25,000.00 per month

Language:

Hindi (Required)
Work Location: In person