Job Description

Answer incoming calls promptly and respond to patient and attendant inquiries in a polite and professional manner Schedule, reschedule, and cancel outpatient appointments as per hospital protocols Provide accurate information regarding hospital services, doctors' availability, timings, locations, and procedures Coordinate with departments such as OPD, IPD, diagnostics, billing, and emergency for patient assistance Handle patient complaints, feedback, and service requests; escalate issues when required Make outbound calls for appointment reminders, follow-ups, test reports, and feedback collection Support emergency calls by routing them immediately to the concerned department Meet call quality standards, turnaround times, and patient satisfaction targets
Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

Flexible schedule Leave encashment Paid sick time Provident Fund
Work Location: In person