Job Description

Job Summary:

We are hiring a

Telecalling Executive

to handle inbound and outbound calls, provide information, resolve queries, and support outreach or service campaigns. The ideal candidate should have clear communication skills, a polite and confident tone, and the ability to handle high call volumes efficiently.

Key Responsibilities:

Make outbound calls to customers/clients/public as per campaign or project requirement. Handle inbound calls and resolve queries related to services, schedules, or support. Provide accurate and timely information over the phone in a polite and respectful manner. Record call details, feedback, and responses accurately in the system. Follow scripts and calling protocols for consistency and clarity. Escalate unresolved issues to the supervisor or appropriate department. Meet daily/weekly calling and reporting targets. Maintain call quality, customer satisfaction, and professional conduct at all times.

Required Qualifications:

Minimum 12th pass; Graduation preferred. Previous experience in telecalling, customer service, or BPO preferred. Proficiency in

Marathi

,

Hindi

, and basic

English

(as per audience). Basic computer knowledge (data entry, CRM tools, spreadsheets).

Preferred Skills & Attributes:

Good verbal communication and listening skills. Polite, confident, and customer-friendly approach. Patience to handle diverse callers, including elderly or irate individuals. Target-oriented and self-motivated. Team player with a positive attitude.

Location : Kothrud , Pune, Maharashtra

Salary: Based on experience.

To Apply: Email your resume to hrmanager@dfgservices.in or contact 7796262363.

Job Type: Full-time

Pay: ?12,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Schedule:

Day shift
Language:

Hindi (Preferred)
Work Location: In person

Speak with the employer

+91 7796262363