Job Description

Answering Incoming Calls

: Responding to calls from patients, potential clients, and other stakeholders in a professional and timely manner.

Appointment Scheduling

: Booking, rescheduling, and confirming patient appointments for consultations or therapy sessions, ensuring an efficient and smooth process.

Providing Information

: Offering details about the clinic's services, treatment options, and fees, as well as answering common questions about physiotherapy procedures.

Managing Patient Inquiries

: Addressing patient concerns, providing information about their treatment plans or follow-up, and offering general guidance about clinic policies.

Maintaining Records

: Updating and managing patient records, appointment details, and treatment history in the clinic's system while ensuring confidentiality.

Managing Follow-Ups

: Ensuring that patients receive timely reminders about upcoming appointments or follow-up sessions. They might also handle post-appointment calls to gather feedback on the service or inquire about the patient's recovery progress.

Handling Complaints

: Addressing any concerns or complaints from patients in a professional manner, aiming to resolve issues quickly or escalating to higher management when necessary.

Coordinating with Clinic Staff

: Communicating with physiotherapists, administrative staff, or management to ensure smooth coordination and assist with internal scheduling.

Handling Payments and Billing Inquiries

: Assisting with payment-related queries, explaining billing procedures, and providing information on insurance or payment options available.

Promoting Services

: Assisting with promoting new treatments, services, or packages, potentially upselling additional physiotherapy options or programs to patients when appropriate.

Maintaining Professionalism

: Upholding the clinic's reputation through excellent customer service, friendly communication, and maintaining a calm, patient demeanor.

Multi-Tasking and Time Management

: Effectively managing a high volume of calls while ensuring all tasks are completed in a timely and efficient manner.
Job Types: Full-time, Permanent

Pay: ?15,000.00 per month

Benefits:

Leave encashment Paid time off
Schedule:

Fixed shift
Ability to commute/relocate:

Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Language:

Hindi (Required) English (Required) Malayalam (Required)
Shift availability:

Day Shift (Preferred) Night Shift (Preferred)
Work Location: In person