Job Description

u Manage large amounts of inbound and outbound calls in a timely manner

u Follow communication "scripts" when handling different topics

u Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives

u Seize opportunities to upsell services when they arise

u Build sustainable relationships and engage customers by taking the extra mile

u Keep records of all conversations in our call center database in a comprehensible way

u Frequently attend educational seminars to improve knowledge and performance level

u Meet personal/team qualitative and quantitative targets

(Any other work assigned from time to time by the hospital management)

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Leave encashment Provident Fund
Education:

Bachelor's (Preferred)
Language:

* Kashmiri (Required)