Job Description

Primarily responsible for the professional and efficient managing of patients / telephone calls.

Handle many inbound and outbound calls to customers and clients.

Ensure you follow the customer service script provided by the company for uniformity. Provide correct information to the customers

Maintain good customer relations.

Meet personal targets and work towards meeting team targets.

Maintain records of the conversations with the customer and analyze the data. Answers telephone, screens callers, relays messages, and greets visitors.

To deal sensitively with telephone inquiries from patients and health care professionals.

Analyzes and assesses calls to determine their nature, urgency, and eligibility for services.

Analyzes calls to determine appropriate appointment according to the specialist to be given, advises caller, and redirects calls when necessary.

Answers and screens all calls, including transferring or holding calls; takes messages, relays information.

Provide a sensitive and non-judgmental frontline reception service to deal professionally and politely with enquiries from users, visitors and receiving telephone calls as a first point of call.

Provide information and assist patients concerning appointments, consultants scheduling, any other information regarding procedure/ treatment and surgery.

Enters details into the software. Maintain database by entering and verifying information; updating contact log.

Serves as a primary contact for patient appointments, coordinates consultations and ensures timely follow-up and response.

Liaison with consultants/counsellors/front desk to adjust as necessary any changes that may affect appointments.

Makes and arranges appointments for patients. Includes distributing the appointments equally among the consultants as per the management policy.

To coordinate with HR for consultants appointment scheduling in the HIS.

To obtain information and timetable of Doctors on duty after working hours and out of hours from HR.

Reports and Correspondence

Obtains reference letters from patient and send report and thanking letter to the referring consultants if the patient is referred for consultation and second opinion.

Involves inputting and retrieving data from HIS and other management information systems, which supply statistics for management operations.

Provide statistics and weekly MIS to the management.

Job Types: Full-time, Permanent

Pay: From ?20,000.00 per month

Benefits:

Health insurance Leave encashment Paid sick time Provident Fund
Work Location: In person