Job Description

Job Summary:

The Call Centre Executive will be responsible for handling incoming and outgoing calls, providing excellent customer service, addressing queries, and ensuring smooth communication between the organization and its clients/patients. The role demands strong communication skills, problem-solving abilities, and professionalism.

Key Responsibilities:

Customer Interaction:

Handle inbound and outbound calls professionally. Respond promptly and effectively to customer inquiries, complaints, and requests. Maintain a courteous and empathetic tone at all times.

Information Management:

Accurately record and update customer/patient details in the CRM or internal system. Provide information regarding services, appointments, or policies as required.

Follow-Up & Coordination:

Follow up with customers/patients for appointments, feedback, or pending issues. Coordinate with relevant departments to resolve customer concerns.

Performance & Reporting:

Achieve individual and team targets for call handling, response time, and customer satisfaction. Maintain logs of calls and generate reports for management review.

Quality & Compliance:

Adhere to company policies, procedures, and confidentiality requirements. Ensure compliance with regulatory and organizational standards.

Skills & Competencies:

Excellent verbal and written communication skills. Strong listening and problem-solving abilities. Customer-focused attitude with patience and empathy. Basic computer skills (MS Office, CRM systems). Ability to multitask and work in a fast-paced environment.

Qualifications & Experience:

Minimum High School / Intermediate qualification; Bachelor's degree preferred. Previous experience in a call centre, customer service, or healthcare-related call handling is a plus.
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Health insurance
Work Location: In person