Job Description

Job Title:

Call Center Executive

Location:

Shalby Hospitals - SG Unit

Department:

Customer Care / Call Center

Reports To:

Call Center Supervisor / Unit Head

Job Purpose:

To manage inbound and outbound calls, assist patients with appointments, service information, and queries, ensuring excellent customer service and patient satisfaction.

Key Responsibilities:

Handle inbound/outbound calls in a professional and courteous manner. Assist patients with appointment bookings, follow-ups, and hospital service information. Maintain accurate patient records and update the database. Address patient queries, concerns, and escalate unresolved issues to the appropriate department. Support in telemarketing and promotional campaigns of hospital services when required. Ensure call handling quality, meet targets, and follow scripts/protocols as per hospital standards. Coordinate with internal departments to provide seamless patient service.

Key Skills & Competencies:

Excellent verbal communication skills in English, Hindi, and regional language (Gujarati preferred). Good listening, patience, and customer-handling abilities. Basic computer knowledge (MS Office, data entry, CRM tools). Ability to multitask and work under pressure. Service-oriented with a positive attitude.

Qualifications & Experience:

Any Graduate. 1-3 years of experience in call center/customer service (healthcare background preferred). Freshers with good communication skills may also apply.
Job Type: Full-time

Pay: Up to ₹25,000.00 per month

Work Location: In person