Job Description

Job Title: Call Center Executive (Female) - IT Support Coordination

Company:

Subha Technical Services Pvt. Ltd.

Location:

Nehru Place, New Delhi

Department:

Customer Support / IT Operations

Experience Required:

Minimum 2 Years

Qualification:

Minimum 12th Pass (Graduation Preferred)

Job Summary:

Subha Technical Services Pvt. Ltd. is looking for a smart, organized, and responsible

Call Center Executive (Female)

to manage daily customer calls, coordinate with field engineers, maintain CRM data, and ensure smooth communication between clients and the IT support team.

Key Responsibilities:

Handle

inbound and outbound customer calls

on a daily basis.

Log, track, and manage service requests and complaints

in the CRM system.

Assign and align engineers

for customer support and site visits.

Maintain accurate customer data and service records

in CRM and Excel. Prepare

daily and weekly performance and service reports

using MS Excel and Word. Communicate professionally with customers through

emails and calls

for updates, confirmations, and feedback. Coordinate with the IT operations team to ensure

timely resolution of customer issues.

Maintain

professional communication

and ensure

customer satisfaction

at all times.

Required Skills:

Excellent communication in

Hindi and English.

Proficiency in

MS Word, MS Excel, and Email communication.

Basic understanding of

CRM tools

and

data entry.

Strong

coordination, multitasking, and follow-up

abilities. Polite, confident, and customer-service oriented.

Preferred Experience:

Minimum

2 years' experience

in a

call center or IT service coordination

role. Experience with

technical support or engineer scheduling

will be an advantage.

Salary: ₹20,000 - ?30,000 per month (based on experience)

Working Days: Monday to Saturday

Office Timing: 9:30 AM - 6:30 PM

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹98,610.66 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Work Location: In person

Speak with the employer

+91 9310052159