Job Description

Job Title:

Call Center Executive

Company:

DESMAT - Stationery & Office Products Industry

Location:

Ashok Vihar ( North Delhi)

Job Type:

Full-time

About Us

DESMAT is a reputed brand in the stationery and office products industry, offering a wide range of labels, inks, photo paper, plain film transparent sheets, and other office & computer stationery solutions. With a strong presence in the market, we are committed to quality, innovation, and customer satisfaction.

We are looking for a

Call Center Executive

to handle customer communication effectively. The role involves managing inbound and outbound calls, handling enquiries, providing product information, following up on payments/orders, and ensuring customer satisfaction.

Key Responsibilities

Handle inbound and outbound customer calls in a professional manner Provide information about DESMAT products (labels, inks, stationery solutions) Manage order updates and payment follow-ups Maintain records of customer interactions and transactions Resolve customer enquiries and escalate complex issues when required Generate leads and support sales team through telesales activities Ensure customer satisfaction by delivering prompt and accurate responses

Requirements

Graduate (preferred) with 1-3 years of experience in customer service / call center / telesales Strong communication skills (English & Hindi; local language is a plus) Good listening and problem-solving abilities Basic computer knowledge (MS Office, CRM software) Ability to multitask and work under pressure

Benefits

Competitive salary & incentives Growth opportunities in a reputed brand Supportive and professional work culture

Working Days & Timings:

6 days working (Monday to Saturday), 9:00 AM - 6:00 PM

Job Type: Permanent

Pay: ₹9,947.17 - ₹27,936.06 per month

Benefits:

Provident Fund
Application Question(s):

6 days working (Monday to Saturday), 9:00 AM - 6:00 PM
Education:

Bachelor's (Preferred)
Experience:

Cold calling: 2 years (Preferred)
Language:

English (Preferred)
Location:

Delhi, Delhi (Preferred)
Work Location: In person