Manage large amounts of inbound and outbound calls in a timely manner
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell services when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
(Any other work assigned from time to time by the hospital management)
Job Types: Full-time, Permanent
Pay: ?20,000.00 - ?25,000.00 per month
Benefits:
Leave encashment
Provident Fund
Ability to commute/relocate:
Patparganj, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Bachelor's (Preferred)
Experience:
total work: 1 year (Preferred)
Work Location: In person
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