Job Description

Job Title: Call Center Executive (BPO)

Work Location: Mohali, Punjab

Shift Type: Rotational Shifts (Day and Night)

Core Duties

Handle inbound and outbound customer calls with professionalism and clarity. Resolve customer queries, issues, complaints, and escalations promptly. Maintain detailed call logs and update CRM records accurately. Adhere to company guidelines, including scripts and quality standards. Achieve daily and weekly targets related to call handling and quality performance. Ensure high levels of customer satisfaction at all times.

Requirements

Immediate joiners preferred Freshers are welcome to apply Education: Undergraduates and Graduates are eligible

Disclaimer

This is a third-party job opportunity facilitated by Optera Technologies as a staffing partner. Final selection and employment decisions rest solely with the hiring organization.

Job Types: Full-time, Permanent, Fresher

Pay: ?26,000.00 - ?33,000.00 per month

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Application Question(s):

Is the Mohali location suitable for you? Can you work in a rotating shift (Day/Night) schedule? Can you take up the role immediately? What is your current location?
Work Location: In person