Job Description

Here is a professional (JD) for your requirement:

Job Title: Customer Care Executive - Kotak Bank (Hindi Process)

Location: Thane West, Majiwada, Mumbai

Work Mode: Work From Office

Shift Timing: 9:30 AM - 6:30 PM

Qualification: Minimum 12th Pass

Salary Structure:

Freshers (Hindi Callers): ?14,000 - ?16,000 Experienced (Hindi Callers): ?15,000 - ?18,000 Hindi Callers: ?12,000 - ?14,000 English Callers: ?14,000 - ?18,000
Job Summary:

We are hiring Customer Care Executives for the Kotak Bank outbound/inbound customer support process. The role requires excellent communication skills, a customer-first attitude, and the ability to handle queries professionally.

Key Responsibilities:

Handle incoming and outgoing customer calls related to Kotak Bank services. Provide accurate information and resolve customer queries efficiently. Maintain professional communication and ensure high customer satisfaction. Update customer records and follow up on pending issues. Meet daily/weekly targets and adhere to process guidelines. Escalate unresolved queries to senior team members when required.
Required Skills:

Good verbal communication skills in Hindi (English will be an added advantage). Basic computer knowledge and ability to navigate CRM systems. Strong listening skills and a polite, patient attitude. Ability to handle pressure and work in a fast-paced environment. Problem-solving skills and a customer-centric mindset.
Experience:

Freshers can apply Experience in customer service/BPO/tele-calling will be an added advantage.
Team hr

Helpmate

Job Type: Full-time

Pay: ?13,000.00 - ?29,046.12 per month

Benefits:

Health insurance Provident Fund
Work Location: In person