Job Description

- International Voice Support (Australian Shift)

Company Name:

Mike Sierra

Position:

International Voice Support Executive

Number of Openings:

2

Shift Timing:

3:15 AM to 1:30 PM (Australian Shift)

Roles & Responsibilities:

Handle inbound and outbound

voice calls

for an

international (Australian) process

Address customer queries, concerns, and service requests professionally Provide accurate information and effective resolutions on every call Maintain high levels of customer satisfaction and call quality Adhere to process guidelines, compliance, and quality standards Document call details and update customer records in CRM systems Meet individual and team performance metrics (AHT, quality, CSAT)

Eligibility & Requirements:

Minimum

1 year of experience in International Voice Process

(mandatory) Excellent verbal communication skills in English Strong listening, problem-solving, and customer-handling skills Comfortable working in early morning shifts Basic computer proficiency and CRM knowledge Immediate joiners or short notice period preferred

Salary & Benefits:

?30,000 - ?35,000 per month

(based on experience) Fixed Australian shift Professional work culture Career growth opportunities
Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?35,000.00 per month

Work Location: In person