Job Description

We are looking to hire an experienced, customer-oriented call center executive to utilize outbound / inbound telephone calls to achieve sales targets. The call center executives responsibilities include assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. You should also be able to liaise with the appropriate departments to resolve customer complaints.Roles and Responsibilities

• Responsible for making outbound calls and regular follow up on leads assigned.
• Generating leads through tele calling & explain about the course offered by the institutions.
• Maintain qualified leads & unqualify leads, customer contact details, feedback and follow-up systematically through telephone calls, recording all details in the CRM
• Achieve the designated targets.
• Handle any other admissions and outreach task assigned by the Manager, Admissions
• Engage with students and parents in a warm and friendly tone, yet professionally handle the interaction ensuring to provide all required information about the course offerings
• Should rigorously follow-up on all activities related to admissions and exhibit attention to detail
• Continually meeting or exceedingly daily and monthly targets with respect to call volume and sales.

Desired Candidate Profile

• Any Degree or equivalent.
• Minimum 1 year of Work experience as a Tele caller in BPO settings, or a similar role. (Freshers also welcome)
• Exceptional oral and written communication skills.
• Ability to work in a team or individually as and when required.
• Ability to manage and handle multiple tasks.
• Language Tamil, English and Malayalam
• Require female candidate.

Preference will be given those who are willing to Join Immediately

Expertia AI Technologies