Job Description

Position Title:

Sales Representative - Reservation Agent (Target-Based Incentives)

Reports to:

Sales Manager / Reservations Head

Key Responsibilities:

Handle inbound and outbound reservation calls for guests, ensuring excellent customer service. Proactively identify and pursue sales opportunities to maximize room bookings and upsell hospitality services (rooms, amenities, packages, etc.). Meet and exceed monthly, quarterly, and annual targets for room reservations and revenue contributions. Accurately input guest reservation details in the hotel management system. Follow up with leads, inquiries, and repeat guests to convert opportunities into confirmed bookings. Communicate promotions, special offers, rates, and packages clearly to potential guests. Maintain updated knowledge of all products, services, and events available within the property. Provide prompt responses to guest inquiries via phone, email, or online chat. Work with the sales, marketing, and front office teams to achieve overall business goals. Prepare regular reports on sales performance, targets achieved, and incentive earnings.

Incentive Structure:

Attractive incentives/commissions on achieving and surpassing reservation and sales targets. Additional rewards for top performers (e.g., gift cards, recognition, special bonuses).

Qualification & Skills:

Graduate in any discipline (hospitality, business, or related preferred). Experience in hotel reservations, sales, or a call center will be an added advantage. Strong communication, negotiation, and persuasive skills. Ability to work under pressure and achieve targets within deadlines. Self-motivated, energetic, and results-driven. Experience with hotel management or reservation software is preferred.

Other Requirements:

Willingness to work flexible shifts, including weekends and public holidays if required. Professional and guest-centric attitude.
Job Types: Full-time, Fresher

Pay: ?20,000.00 - ?35,000.00 per month

Benefits:

Flexible schedule Health insurance Paid time off
Work Location: In person