Job Description

Job Title: Call Center Agent - Support

Location

: Trivandrum

Employment Type

: Full-Time

Salary Package:

Freshers: Minimum ?15,000 per month Experienced Candidates: Up to ?20,000 per month (based on experience & performance)
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Job Summary

We are looking for a Customer Support / Call Center Agent to handle inbound and outbound customer interactions professionally. The ideal candidate will assist customers with inquiries, resolve issues efficiently, and ensure a high level of customer satisfaction.

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Key Responsibilities

Handle inbound and outbound calls, emails, and chat support. Provide accurate information about products, services, and policies. Resolve customer queries, complaints, and technical/basic support issues. Maintain detailed and accurate customer records in the system. Escalate unresolved issues to the concerned department when required. Follow company communication guidelines and quality standards. Meet daily/weekly performance targets and KPIs. Ensure a positive customer experience at all times.
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Required Skills & Qualifications

Graduate (any discipline). Freshers are welcome; prior call center or customer support experience is a plus. Excellent verbal and written communication skills. Ability to handle customers with patience and professionalism. Basic computer knowledge (MS Office, CRM systems). Willingness to work in rotational shifts if required.
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Preferred Skills

Previous experience in BPO, Call Center, or Customer Support. Familiarity with CRM tools. Problem-solving and multitasking abilities.
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What We Offer

Competitive salary package. Hybrid working model. Training and skill development programs. Career growth opportunities. Supportive and professional work environment.
Job Types: Full-time, Permanent, Fresher

Pay: ?15,000.00 - ?20,000.00 per month

Work Location: Hybrid remote in Thiruvananthapuram, Kerala